Passionate about solving problems at the intersection of people, process and technology - Social Business Design/Strategy;
A Digital Dad (ie, Soccer fan and Gymnastics fan) and Husband - Living in Vermont
http://twitter.com/mjayliebs
http://mjayliebs.wordpress.com
http://www.linkedin.com/in/mitchlieberman
Customer Experience; It does not Start nor Stop at the Door on Nov 02
Coordination, Collaboration and Co-operation; An Approach to Service Excellence on May 22
The Importance of Positive Customer Service Experiences on May 18
Who Leads the Social CRM Market? on Apr 23
The House Is Packed on Apr 01
This site has 25 subscribers:
It All Started with a Simple Tweet on Dec 14
Why the Taj Hotel is exemplary for Customer Service on Dec 02
A Seven Step Framework on Customer Collaboration on Oct 13
Why Social CRM Needs to Be Less About the Social and More About the Customers - a Rebuttal on Sep 14
Agile/Scrum or Waterfall/Traditional Project Methodologies? on Aug 31
This site has 38 subscribers:
