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jamesbreeze says...

Recently, I watched a usability test, with no eye tracking, and this happened:


The participant, describing an issue, said - ”You can see here how ... “.

In the observation room my client and I had absolutely no idea what he was talking about! We couldn't see where his finger was pointing at the screen!

If we had the eye tracker running we could have easily seen what he was talking about, because, as he described the issue, he would have been looking at that exact spot on the screen.  Seeing this real time video footage would have added so much more value to our experience as observers.

I can't understand how people can do usability testing without eye tracking!

Filed under: ux

parkerlsmith says...

One of my favorite blogs is Junk Charts. The reason I like it (and Tufte's books and other chart/visual design resources) is that graphics are such a critical and often overlooked component of making a compelling argument. While complicated graphics can obfuscate meaning, a total lack of charts makes deciphering meaning from textual data significantly more difficult. Your chart should convey all the data necessary for communicating your message. No more. No less. Since message clarity and communicating meaning/importance are also fundamental to designing experiences, chart design principles also apply to aspects of experience design. As with charts, good experiences depend on message clarity. 

In this department, Facebook's Self-Serve Ad graphics fall short of delivering a compelling argument. While I've snapped the images I'm referring to, you can go to Facebook Advertising and click on "Case Studies" to see them in all their glory. A couple of things here:
  1. Average Circles (Reach Your Audience graphic)- The first graphic starts out fine. Sort of boring, but it's effective. Its basic message is that Facebook ads can improve your targeting to specific audiences. I don't necessarily need a "circles drawn to scale"-quality graphic here and while the last ring isn't labeled, I'm fine to assume it's the general FB population. So far so good.
  2. Scale-less (Easy and Cost-Effective graphic) - Yikes, here's where we run into problems. This next graphic is missing a very important thing: scale. Unlike in the first image, in this case it's actually really important. While the chart helpfully shows "Before Facebook" and "After Facebook" it fails to specify what it's comparing. Same store sales? Conversion rate? The article mentions 50% and 10% increases in each of these respectively. But then this chart looks like neither. It looks more like 20%. Without a scale there's no way to know.
  3. Scale-ful (Pages and Ads graphic) - Perhaps as a way to compensate for their previous scale-less chart, this one has a very prominent scale. But not really in a good way. As if inspired by This is Spinal Tap, this scale goes all the way to 100%. Only it doesn't need to. It could really be more impactful if it were tightened down a little. Make the scale max out at, say 30% or 40%. That would really illustrate the improvement and also reduce a lot of the empty chart space.
Now I'm not a professional chart designer (or graphic designer for that matter) and I'm not intentionally picking on Facebook, but it was very surprising to me to see a company like Facebook make two very noticeable graphical mistakes in the information surrounding one of their most innovative features - self-serve ads. I guess I'm just expecting more polish from a big web name like Facebook. 

Then again, maybe it's not so surprising.

     
Click here to download:
Experiential_Nits_Facebook_Sel.zip (46 KB)

Filed under: ux

markusweber says...

What’s the name of the biggest conference for usability professionals in the German-speaking world? – „Usability Professionals“! (For you English-speaking people, that translates to „Usability Professionals“…)

And what is the German chapter of the UPA called? – “germanUPA” of course.

Makes you think about issues of cross-language communication as well as “UX-Pro – UXPro” vs. “UXpro – client” communication.

Could it be that (unconsciously) creating language barriers leads to problems with adoption of UX practices, e.g. in non-English speaking countries? How real is the danger of using English terms as “usability” or even (gasp) “user experience” so naturally when communicating with non-professionals that we are not aware of (implicit) misunderstandings and the trouble that they can create?

Filed under: ux

Innovation in software design can be structured.

It's about understanding business and user needs, both explicit or implicit, and then brainstorming all the different design opportunities. Once you are completely exhausted, you will hopefully come to the 'essence'. An ah-ha moment will leave you with the correct design framework. One that is based on a client(s)' business context, techical framework and their personal preferences.

This Johnny Holland post sums it up well.

Filed under: UX

Paul says...

The home page is often the most visited page on the site, and also the ‘face’ of the company. It is important for this page to mirror the goals and mission of the company along with presenting a strong sense of a dynamic and growth orientated company. 

It's important that the main content area change at least once a week. This sets the user and search engine's expectations that they need to check back that often to find the new content. The more relevant and meaningful it is, the higher impact that content will be. 

Flash animation on the home page can be a dangerous thing, at least as a Hero Image or main banner. Many times the same conversion goals can be accomplished in a more SEO consistent way. For example, a carrousel of images switched via javascript can be implemented, and that is very SEO friendly. Flash, not so much. Also, animation, unless done well, really challenges users. 

Another important factor is the labels on the page, or headlines. These must be what is expected. They need to be the same general visual  tone as the rest of the text. If they are too different, the user will not immediately see them as a text element, but as a graphic. 

Also, what is the one thing that you want users to do when they come to your site? If it's a lead generation site, make sure that's evident. If you are trying to nurture the lead, make that click path evident and easy. Use strong messaging. 

Getting the home page right is hard. The one thing you can do is to test. Test to see what works and what doesn't. 

Filed under: UX

Catherine says...

A while ago I was inspired to write to a company called Thinc Projects. Nobody replied. My carefully crafted words might have sunk, traceless, but for the shareability of microblogging. So, sharing:

-----------------

Hello Peter and your co-Thinc'ers,

I came upon your company name today and was curious to find out what it is that you do. It was easy to locate your website, and having browsed around for a few minutes I have gleaned a general sense of the work that you do.

So I'm not contacting you because I couldn't answer my question.

On the contrary, I now find myself in a position of knowing something about your company that you, perhaps, do not. I'm getting in touch, therefore, to share something of the quality of my experience while I was on that simple mission. I think this is something you need to know, and I hope you read it with an open mind and heart.

Obviously, I'm not a big prospective client. I came to your site as a curious, casual visitor. But it might still interest you to know that in the moments after I had keyed in the address of your site, my experience went from:

  •  frustration, as I found that there was a Flash intro loading up, with no link to 'Skip the intro'

to

  • excruciation, as it went on and on, at a pace that if I wasn't simply keen to get to the point I might describe as relaxed, or even soothing – past 'advice + action', to the company logo, a blank screen, the logo again, more clouds and lights...

to

  • gobsmacked disbelief, as the words I was waiting for – "Thinc is..." – finally appeared, only to end in what I would describe as a perplexing yet meangingless oxymoron: "specialising in projects".


Can I suggest that you employ the services of a user experience designer and an editor?

Kind regards,
Cath

Filed under: UX

troubalex says...

Waiting for the seminar to start.

Filed under: ux

nurit says...

The visual made me smile :)
I'm not sure about the square / circle metaphor and for me it is obvious that UX is about the entire user environment and not only the screen. Anyway it is a nice one - enjoy.

Filed under: UX

dahveedgr says...

The good folks at The New York Times keep on trying new digital ways of delivery for their content (they have no other choice).

Not happy with their sophisticated web (http://www.nytimes.com), their reader application (https://timesreader.nytimes.com), their mobile site (http://mobile.nytimes.com), their iPhone app (http://www.nytimes.com/services/mobile/iphone.html), their news dashboard (http://my.nytimes.com), their available Newswire API (http://developer.nytimes.com) and many other experiments with content and tools (http://prototype.nytimes.com/customFeeds and http://nyturl.com/tu)... they now offer the fourth release of the "article skimmer":

http://prototype.nytimes.com/newview/ 
(an upgrade to previous version at http://prototype.nytimes.com/gst/articleSkimmer)

Benefits:
  1. Keyboard-access optimized (No doubt inspired by Google Reader): Use arrows for topic browsing (Up & Down arrows) and pagination (Left & Right arrows).
  2. Fluid design: User Interface adapts to the size of the window or screen rather beautifully. No space is wasted when enlarged, no content is broken when reduced (Number of pages grow and decrease automatically).
  3. Uncluttered content: Minimal chrome, few features, no ads, no additional distractions. Just a clean feed of information to quickly scan and digest (or to easily plug into any other aggregator interface).
This is just the latest proof of the growing app-like consumption of content: iPhone (and upcoming iTablet) inspired user experiences, featuring streamlined interface, simplified (mouse-less) navigation, adaptable format, gestural interaction.

This minimal, cross-like, two-dimensional navigation of content (already sported in platforms such as Xbox, Playstation, iPhone, Mac's CoverFlow, etc) is the way of the future. Get ready for more and more!

Personally, I can't hardly wait to not to click on an underlined hyperlink with a mouse ever again.

Filed under: UX

giulipi says...

Interesting discussions on how UX could help the world become more sustainable...is it just about changing behaviours?

Filed under: ux