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Earlier today I received call from a woman speaking on behalf of her daughter. It turns out her daughter is 25 years old, has cerebral palsy and is a Medicare beneficiary. I immediately "warmed" to this woman due to the soft spot in my own heart for people touched by cerebral palsy. (My daughter, who is 8 years old, has cerebral palsy.)

I followed Medicare, and UnitedHealthcare policies and procedures while gathering information on both the mother, and her daughter. I wasn't able to speak with the daughter, at the time so I had her mother provide me everything I needed and we proceeded to discuss plan benefits.

We found, in her area, a PFFS (Private-Fee-For-Service) plan that would meet 'the daughter's' needs and determined we could complete enrollment today. I finished documenting her account (in our Customer contact/management system) and was just about to begin the enrollment when I realized, I haven't spoke with the daughter!

Just before the enrollment I put the mother on hold and asked for help. It turns out that 'the mother' does not have POA (Power of Attorney) and as such we would have been unable to enroll her daughter in this plan. (Normally I would give her my phone number, and extension and have her call be back. It's important to note that UHC does not operate "normally". At this point, I'm NOT ALLOWED to give out my phone number and extension on inbound sales calls. Which means if I don't close the sale, I lose it.)

My idea (at first) was to call the daughter, from my phone, and get her permission that way. It turns out that that could be perceived (by Medicare) as solicitation and was therefore declared a non-viable option. I didn't want to lose the sale, so I presented my idea! Our conversation unfolded as follows: 

Me: "Ma'am, I'm going to need you to call your daughter, from your phone and have her give her permission for me to complete this enrollment with you, on her behalf."

Caller: "Okay. Wait, I can't make 3-way calls from my phone."

"Ha. I don't mean to sound 'pushy' but most phones 'these days' are able to 3-way call."

"Oh really? How do I do it?"

"Press the Talk/Send button, call your daughter and wait for the call to connect. That should put me on hold and allow you to conference all 3 of us by pushing the Talk/Send button again."

"Okay, so push Talk, call my daughter, and push Talk again and we'll be talking to you. Okay. Let me try this. Wait, what's your number in case this doesn't work."

...I proceeded to break a few rules and gave her my phone number and extension...

Caller: "Okay. Here goes nothing. Hold on and I'll get her."

You can probably guess how this ended - the 3-way call worked, I recorded the daughter's permission to speak to her mother, on her behalf and completed a telephonic enrollment; go me. :)

Filed under: enrollment

Alyssa says...

Yes. Blame the friggin' enrollment. I still have to go back to school tomorrow to submit a form and pay for stuff. Boo.

Thanks to my college friends who helped me with the enrollment and everything. I sure am going to miss them. >:D<

Went to noma with A. I felt kind of bad 'cause I have to go home early because I'm f-ing tired(and so as the title says).

Irish! <3 :))

Oh and btw, Can you feel the spirit of Christmas? yes yes. especially every morning. it's colder than before. :)

Filed under: enrollment

jalam1001 says...

By Michael S. Teitelbaum
For much of the past two decades, predictions of an impending shortage of scientists and engineers in America have gained increasingly wide currency. The country is failing to produce scientists and engineers in numbers sufficient to fulfill its economic potential, the argument runs. The supposed causes are weaknesses in elementary, secondary, or higher education, inadequate financing of the fields, declining interest in science and engineering among American students, or some combination of these. Thus it is said that the United States must import students, scientists, and engineers from abroad to fill universities and work in the private sector-though even this talent pool may dry up eventually as more foreign nationals find attractive opportunities elsewhere.

 

Filed under: enrollment

jalam1001 says...

Overall enrollment in U.S. institutions of higher education increased from about 7 million in 1967 to 14.5 million in 1992, remained at that level until 1997, and rose to 15.6 million by 2000. These increases differed for various groups (table 2-1 text table and appendix table 2-2 Microsoft Excel icon). Enrollment is projected to increase in the first 2 decades of the 21st century for two reasons. First, the number of students of college age (approximated by the size of the 20–24-year-old cohort) is projected to grow. In the late 1990s, the U.S. college-age population reversed its 2-decade-long decline and began an upward trend. After decreasing from 21.5 million in 1981 to 17.4 million in 1997 (about 19 percent), the college-age population reached 18.5 million by the 2000 census and is expected to increase to 21.7 million by 2015 (appendix table 2-4 Microsoft Excel icon).[4] Second, increasing numbers of students who are older than 24 years are enrolling in higher education. More than 50 percent of all undergraduates are 22 or older; almost 25 percent are 30 or older (Edgerton 2001).

The increased enrollment is projected to come from minority groups, principally from Hispanics, a group that has not traditionally studied S&E fields to the same extent as the majority white population. (See "Undergraduate Enrollment in S&E.") From 2000 to 2015, the Hispanic college-age population is projected to increase by 52 percent, nearly as high as the rise in Asian/Pacific Islanders (62 percent); those of blacks and American Indian/Alaskan Natives will rise by 19 and 15 percent, respectively. The white college-age cohort, which declined until 2000, is expected to rise by 7 percent, should expand slowly until about 2010, and should then decline again (figure 2-3 figure and appendix table 2-4 Microsoft Excel icon).

The changing demographic composition of higher education can already be seen by comparing 1992 and 1998 data. During this period, overall enrollment increased by 1 percent, but underrepresented minority enrollment grew by 16 percent and Asian/Pacific Islander enrollment by 36 percent. In 1998, underrepresented minority students were more often enrolled than U.S. citizens overall in 2-year institutions (43 versus 39 percent) and less often in research institutions (12 versus 18 percent). (For a breakout of enrollment trends by institutional type and race/ethnicity in the 1990s, see appendix table 2-5 Microsoft Excel icon.)

Filed under: enrollment

Terr says...

Just a year ago, in the midst of the subprime meltdown, many of the nation's top universities and colleges were reporting significant gains. This year, the University of Pennsylvania is being hailed for Ivy League-leading results—with a decline of 15.7% for its fiscal year ended in June.

Results from other schools are still trickling in, but Harvard University has said it is expecting to report a drop of 30%, and Yale University about 25%. Considering the size of these endowments, these are staggering losses in absolute terms—many billions in the case of both Harvard and Yale.

Students soon will be heading back to larger classes, curtailed extracurricular activities and cheaper dining-hall fare. But the results are also of more than academic interest to investors like me, who have to some degree modeled their portfolios on the diversified asset-allocation model pioneered by Yale's chief investment officer, David Swensen. What I refer to as the Ivy League approach for individuals calls for diversification along similar lines as the large university endowments—equities (domestic and foreign), fixed income, and real assets (which includes commodities and real estate), but with a much higher allocation to so-called nontraditional asset categories: emerging-market equities and debt, energy and commodities. Yale allocated just 10% to U.S. equities and 4% to fixed income, with 15% in foreign equities and 29% in so-called real assets as of June 30, 2008.

[comsense]

The major difference is that most individual investors didn't qualify or otherwise couldn't invest in the hedge funds and private equity and venture-capital partnerships that make up a large part of university endowments. At Yale, 25% of the endowment was in what the university calls "absolute return," mostly hedge funds, and 20% was in private equity.

The irony is that turned out to be a huge advantage for individual investors this past year, when, in the midst of unprecedented market turmoil, many endowment managers learned the true meaning of "illiquid." The exits for most private equity and venture-capital funds slammed shut. Existing positions yielded no cash flow even as investment partnerships made new demands for funding. Many investors were forced to sell their liquid investments into weak markets to fund cash needs and to meet prior commitments to investment funds. Asset allocations went wildly out of balance, overweighted to illiquid partnerships as the value of equities plunged. It's a wonder that last year's results weren't even worse.

Liquidity turned out to be the Achilles' heel of the Ivy League model. But what about its core premise—diversification? True, nearly every asset category declined at some point in 2008, even those that were supposed to be uncorrelated, like equities and high-quality corporate bonds.

But for individuals who followed a diversification strategy—and who weren't forced to sell anything at distressed prices—those values have rebounded sharply, with many of the nontraditional categories, such as emerging-market equities and commodities, outperforming U.S. stock indexes. By sticking to liquid alternatives to private partnerships—such as mutual funds, exchange-traded funds, and real-estate investment trusts and publicly traded stocks and bonds—individual investors should have done far better than even the University of Pennsylvania.

Penn, too, found itself in quite a few illiquid partnerships. But it notched its league-beating return with some old-fashioned market timing. Chief Investment Officer Kristin Gilbertson recently told The Wall Street Journal that in early 2008 she started reducing the portion of the endowment in public equities to 43% from 53% and put about 15% in Treasurys. It turned out to be a shrewd move, and by endowment standards, which rarely stray from predetermined asset allocations, a bold one. The highly liquid Treasurys were one of the few assets to hold their value over the period and also enabled the university to meet capital calls from private-equity firms.

Market timing can be difficult, but I suspect some degree of it will increasingly be worked into endowment-allocation models. It will probably take years for the lessons of 2008 to be absorbed. But you can be sure that liquidity will gain new respect.

—James B. Stewart, a columnist for SmartMoney magazine and Smart-Money.com, writes weekly about his personal investing strategy. Unlike Dow Jones reporters, he may have positions in the stocks he writes about. For his past columns, see: www.smartmoney.com/commonsense.

Filed under: Enrollment

Wes says...

There will be a new enrollment process in place for the 2009-2010 school years.  This process only involves middle schools and there will be no change for the high schools.  All middle schools will enroll/withdraw all alternative students this current year.  The enrollment/withdraw process will be the same for all students.  This means once a student is assigned alternative school the home school must withdraw the student so that the alternative school can enroll the student.  State reporting will be done from each alternative school so the alternative schools must put in the correct data for their students.

The change is taking place due to the new state reporting software that we will be using this school year.  The new software will automatically report alternative students from their home school.  This will be a huge time saver for all of our state reporting. The alternative school process has been done manually for the last few years by the state reporting team.

Filed under: Enrollment

Wes says...

Due to the phone calls we received most of you noticed that Enrollment was down yesterday morning. Enrollment was down due to our Task Server 3 & 4 decided it was time for retirement. We tried to convince him that we just needed one more year of his time and how much we appreciated all of his hard work but of course it failed and he officially retired. Our next step was to replace the machine; lucky for us we had a spare. It's not the newest and fastest machine but it got the job done. Lucky for us, it had a fresh install of Windows XP so that saved us lots of time. After a long 4 hours we had the new Task Server 3 & 4 backup up and running. We sent notification out to all the schools and explained the issues.

*Thanks for all the kind words that were sent by the principals after we fixed the issue.

Filed under: Enrollment