:: By Lauren Adduci, Client Strategist
On the afternoon of Oct. 31, college sports fan Shawn Walsh noticed an attempted eye-gouging of Georgia's Washaun Ealey by Florida's Brandon Spikes. This particular act had upset Shawn since he felt the refs had not caught it and the announcers had failed to mention it. Instead of sitting back and letting the incident pass with just a few grumblings, Shawn took action. He rewound it, recorded it and uploaded it to Twitter.
Spike's suspension is proof that with the rise of social media, fans are becoming empowered. “Fans always believed they were part of the process, but now with new media they are part of the process," said David Carter, executive director of the USC Sports Business Institute in a Sports Illustrated article about the incident. "They've gone from being engaged by face painting and supporting their team to being influential activists in getting the word out not just about what's going on with their team, but also with rival teams."
"Social Media is Today's Instant Replay"
While the possibility of becoming influential activists can be exhilarating for fans, it can become difficult for schools and conferences, since this can turn into a PR nightmare. "Social media is today's instant replay," said Kathleen Hessert, a media-training consultant whose company, Sports Media Challenge, counts the ACC, Conference USA and the Big Ten Network among its clients. "If something wrong happens and blows over, an entity like a conference or school can say 'We'll deal with it quietly.' But with social media, it's becomes almost impossible. When fans' voices become so loud the entities can't ignore it, it provides a different component to their decision-making."
Bottom Line
By this time next season, most schools and conferences likely will have staffers fully dedicated to monitoring social media during and after games to defuse potentially toxic situations. At least, that's what SEC associate commissioner Charles Bloom envisions: "I could see having a person on social media advocating the positive points of what went on in that game, and seeing what other people are posting and defending your program."
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Shawn Walsh's original Tweet
Related Sports Illustrated article